Self-Service Replacement
| We understand that missing or damaged parts may affect your building experience. Reobrix provides a replacement parts service to help customers solve these issues and complete their builds smoothly. According to Reobrix’s after-sales policy, each product from a successfully completed order is eligible for ONE free replacement parts service. Please carefully check your set and submit all missing or damaged parts information for the same product in one request. If the same product requires additional replacement requests after the first free service has been completed, the buyer will be responsible for the shipping costs. Please note that this replacement service is only available for Reobrix products purchased from this website. For Reobrix products purchased from other websites or third-party sellers, we are unable to provide after-sales support or replacement services. If your product is missing a large number of parts (for example, more than 10 pieces), we will review the situation and may provide a complete replacement set free of charge as compensation. *When applying for the replacement parts service, you must provide the set number, order number, and the specific replacement parts information (brick, color, quantity). It can be seen that one form only corresponds to one set. If multiple sets need to be applied for the service, you should submit multiple forms with the corresponding quantity and content. *The picture must be clear and not blurry. Resending some parts may take a little longer, so please be patient. *The resending packages are usually delivered to the original address of the order. If your address needs to be changed, please inform your application for it when submitting the form. Where do I submit my completed form? 1. Click here to jump to 🚩The Submission 2. When your request is officially accepted and is about to proceed, we will send a status update email to the email address you left. How do I fill out the form? 1. Click and download:📂 Replacement Form Resending BricksDownload the file and fill up the indeed info [time, order number, model number, pictures, details of the pictures]  P.S. Clearly take photos and mark the part on the paper instructions, unless paper instructions are not available, then submit photos of the PDF.
In most cases, each bag will be marked with a serial number. If you find that there are missing bags, or there are duplicate bags that cause a certain bag missed, you can also apply for the service. Please write clearly in the “Note” field the reason why you need to resend it. As an example, the picture shows the position as a sequential number. The picture shows two of the 3/4 bags, resulting in no 1/2 bags and the need to fill out a form to request a re-send of the 1/2 bags. So it should be filled out that way:  Submit the format |
